Moving Home?
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Moving Home
Whether you are moving into your first home, changing address, leaving the island or wish to close your account, please advise us as soon as you can, but at least five working days before you move will ensure that we can complete everything for you. You can advise us of your move online or call us.
To notify us of a change of address please complete this form or call our Customer Services Team at least five working days before you move.
We will need the following information from you:
- Your account number – 7 digit number can be found on your last water bill
- Phone and email contact details
- Date of your move
- Your new address details
To set up an account as a new customer, please complete this form or contact our Customer Services Team at least five working days before you move into your new home.
We will need the following information from you:
- Your name
- Phone number and email contact details
- Full postal address
- Date you will be taking over supply
- Confirmation on how you would like to pay your water bill. For information on ways to pay please click here
If you are closing your account please use this moving home form or contact our Customer Services Team ideally giving at least five working days notice. When asked for your new address use the special instructions box to advise that you wish to close your account; we can email your final bill to you.
You will need the following information:
- Account number
- Phone and email contact details
- Date you are moving
- Your forwarding address
- Details of new occupiers if known, or contact details of landlord/managing agent
If your water supply in your new property has been disconnected, you will need to apply for a new account or notify our Customer Services Department at least five working days before you wish to move in.
You are responsible for the cost of the water supply at your existing property until you notify us that you are moving out of the property, so please complete the moving home form or advise our Customer Services Team once you have moving dates confirmed.