Latest News

Everyone at Jersey Water wishes you a Merry Christmas and a Happy New Year. Jersey Water’s opening hours for Customer Services over the Christmas and New Year period are: Monday 23 December – Open as usualChristmas Eve – Open as usualChristmas Day – ClosedBoxing Day – ClosedFriday 27 December – 09:00 – 15:30Monday 30 December […]

Today, Jersey Water has responded to and repaired a burst water main in the area of Rouge Bouillon, near the bottom of La Pouquelaye.  Jersey Water is now actively working with the Infrastructure Department, the emergency services and other utilities to assess the immediate vicinity. The appropriate agencies are assessing damage to a nearby building […]

Consistently high levels of water quality and customer service, combined with a drive to deliver operational efficiencies, have led to a solid year of operational performance and a strengthening financial position for Jersey Water. The utility’s annual report for October 2023 to September 2024, published today, details Jersey Water’s operational and financial results for the […]

Drinking water remains fully compliant with Jersey, UK and EU regulations for PFAS, pesticides and nitrates People in Jersey can be assured that their drinking water remains among the best in the world, according to water quality results published today by Jersey Water. In its annual water quality report, the utility shares overall results from […]

Jersey Water has closed both Queen’s Valley and Val de la Mare reservoirs to the public, as a safety precaution in preparation for incoming Storm Darragh. From lunchtime on Friday 6 December, access to both sites will not be possible until further notice. The utility has taken the decision to close the reservoirs to visitors […]

Jersey Water has been shortlisted for an Investors in People award for leadership and management. The utility is one of five companies to be chosen by the organisation that assesses companies around the world for people management, employee engagement, and workplace culture. For this award, Investors in People also selected global accountancy firm Deloitte LLP, […]

Less than 24 hours after new signs were erected at Queen’s Valley reservoir, they have been ripped down and removed, prompting Jersey Water to appeal for their return. The signage, that was put in place earlier this week, asked the public not to feed wildlife at the reservoir, due to the potentially negative impact it […]

During this week’s National Customer Service Week, Jersey Water is proud to announce its industry leading customer service results from its latest business benchmarking survey. Conducted annually on Jersey Water’s behalf by the Institute of Customer Service, the survey invites feedback from customers about their experiences with the water utility. This year’s results once again […]

Jersey Water is asking for Islanders’ views on its current and future services in an Island-wide public consultation to help shape the company’s strategic planning. The water utility’s survey is now live and seeks feedback from both customers and non-customers to inform Jersey Water’s future plans and priorities. Focusing on Jersey Water’s present and future […]

Jersey Water is proud to announce that it has retained Silver accreditation from Investors in People for the third time, reinforcing the utility’s commitment to creating a positive and productive workplace. Investors in People is a globally recognised framework that assesses how effectively organisations lead, support and manage their employees. Jersey Water first earned the […]