Contact us

Jersey Water
St Helier
Jersey
JE1 1JW
T: 01534 707300

Opening Hours:
Monday – Friday: 8.45am – 5.00pm (Closed Bank Holidays)
Click here if you are moving or changing address.
Information on ways to pay.
Need help paying your bill?

• 24 Hour Emergency?

  
  24 Hour Emergency Contact T: 01534 707302

  In the event of an emergency affecting the mains water supply to your property please contact the 24 Hour emergency response line above.

  If the number is busy please be patient as the same problem may also be affecting other properties in your area. You can click here to go to our emergencies page for guidance on common problems.

  Please note that if the problem you are experiencing is an internal plumbing problem you should contact a qualified plumber directly.

  Before telephoning the emergency helpline you should ensure that you have taken steps to minimise any potential damage to your property.
  




• Customer Services

  
  Opening Hours:
  Monday – Friday: 8.45am – 5.00pm (Closed Bank Holidays)
  T: 01534 707300

  24 Hour bill payment line:
  02086291276 or 01534 707300
  You will need your customer account number and card details.

  Tell us you are moving home or leaving the island
  Set up a new account – register your details for a water supply
  Set up or change a Direct Debit
  Pay online
  Contact Customer Services

  Please do not send credit card details to us by email. Sending information by email is not secure.

• Careers

  
  If you wish to contact us regarding Careers opportunities, please email us using the Careers enquiry form.
  



• Feedback and Complaints

  
  We want your experience with Jersey Water to be a positive one and we are continually looking at ways we can enhance the service we offer. To help us achieve this, we would love to hear your views on what we do right, where we could improve or any other suggestions that you have.

  We welcome customer feedback, whether good or bad, and would be very grateful if you could take the time to tell us what you think.

  • Telephone our Customer Services Department on: 01534 707300.
  • Use our online form to submit your feedback.
  • Send a letter addressed to the Customer Service Manager, Jersey Water, St Helier, Jersey, JE1 1JW.
  • Click here to review our complaints procedure.

  We investigate all suggestions and complaints, will take any remedial action promptly and, where a reply is required, will reply to you within ten days of receiving your comment or complaint.

• Press office

  
  For all media enquiries email communications or call +44 (0) 1534 707300. For any other information visit our press office webpage.

• Water quality testing

  If you would like to have your water supply tested, you can contact our customer service team who offer a chargeable service:

  Contact Customer Services