Account and billing
We want everything about your account to be easy to understand. Find out how your bill is calculated, how to set up paperless billing, how to manage financial challenges and more.
My account
Complete this form if you no longer need an account with us because you’re leaving the island, moving in with someone else or to a property with a private water supply.
Complete this form if you are a new customer or a returning customer who will need to pay for water.
Let us know if you’re moving property in Jersey. Until you notify us, you will be responsible for paying the water bill at your current address.
Paying your bill
Pay online using our secure payments system, CityPay. You will need the first six digits of your account number, found on your bill.
Learn about the different ways available for paying your bill. Whether you want to pay now or set up a payment plan, there are options to choose from.
Save £1 on each bill by setting up a direct debit with our monthly pay plan, based on your consumption history or household size.
If you are struggling to pay your bill, you might be eligible for one of our financial support schemes. We’ll assess your situation and advise on the right support for you.
View our latest charges and how we calculate them for unmetered and metered customers.