To help us locate your property or report issues like water bursts quickly and accurately, we use What3words — a simple, precise location tool that assigns a unique three-word address to every 3m x 3m square in the world.
Download the What3words app on your smartphone or visit the What3words website:
https://what3words.com/balanced.unzips.offhand
Find your location by enabling GPS or entering an address.
Get your 3-word address: the app or website will display a unique combination of three words that represent your precise location. For example, the What3words for our Jersey Water offices are: balanced.unzips.offhand
Share your 3-word address: provide this to us when prompted in our forms or during service requests.
Using What3words ensures that we can locate your exact position more quickly and accurately, especially when:
Reporting a water issue: Whether you’ve spotted a leak or something that we should be aware of, giving us your What3words address allows us to respond faster and pinpoint the location with precision.
Setting up your account or moving property: When you apply for a new customer account or inform us of your move, the What3words address ensures we can efficiently locate your property for services and billing.
Customer application: If you’re setting up a new account with us, you’ll be asked to provide your What3words address on the application form.
Moving to a new property in Jersey: When moving, you’ll need to share the What3words address for your new location on the moving in form.
By using What3words, you help us enhance our service, ensuring faster response times and improved accuracy when dealing with your water needs.